If you haven't found answers to your questions on our help page, you may find them here. Otherwise you can contact us.
Where do you stand?
JARL is a French brand and company, our offices and stocks are located in Seine et Marne. For more information about us: about us
Are these real knives, can we use them?
Although we have designed them for collection, all our knives are real steel knives (different according to the models), and can therefore be used in real conditions for survival or other activities.
They are sharpened for more realism and authenticity.
What are the payment methods?
We use Paypal to guarantee 100% secure payments. If you do not have a Paypal account you can use your credit card without registering on Paypal.
How do I track my order?
How do I change or cancel my order?
How long does it take to receive my order?
Orders are shipped within 48 hours maximum. Our shipping days are Monday / Wednesday / Friday. For more information on deliveries (duration / rates): Delivery
What country do you deliver to?
What are the delivery costs?
Can I return my order to you?
You have 30 days to return your order without any explanation! For more information on returns and to make a request, please click here : Returns
Is it legal to buy a knife?
Yes, as long as you are of the age of majority in your country. You confirm this by accepting our general terms and conditions when you place your order.
What do you do with my personal data?
The data provided when you place your order is used solely to process your order and to inform you of its status. If you subscribe to our newsletter, you agree to receive occasional emails from JARL to inform you of its news (new products / good deals).
We undertake never to transfer or resell our customers' personal information to other third parties (Companies / Associations / Others).