Faq

If you haven't found your questions answered on our help page, maybe you can find them here. Otherwise you can contact us.

JARL

Where are you located?

JARL is a French brand and company, our offices and stocks are located in Seine et Marne. For more info about us: about

Knives

Are these real knives, can we use them?

Although we have designed them for collection, all of our knives are real steel knives (different depending on the model), and can therefore be used in real conditions for survival or other activities.

They are sharpened for more realism and authenticity.

Orders

What are the payment methods?

We use Paypal to guarantee 100% secure payments. If you don't have a Paypal account, you can use your credit card without registering with Paypal.

How to track my order ?

You can track your order directly on our site: Order status

How can I modify or cancel my order?

If your order has not yet been sent, you can cancel it by contacting us: Contact

How long to receive my order?

Orders are shipped within 48 hours maximum. Our shipping days are Monday / Wednesday / Friday. For more information on deliveries (duration / prices): Delivery

Which country do you ship to?

We ship worldwide ! For more info: Delivery

What are the shipping fees ?

All our delivery costs are available on our page: Delivery

Can I return my order to you?

You have 30 days to return your order to us without any explanation! For more info on returns and to make a request, it's here: Returns

Legal

Is it legal to buy a knife?

Yes, as long as you are of the same age as the majority in your country. What you confirm by accepting our general sales conditions when ordering.

What do you do with my personal data?

The data entered during your order is only used to process it and inform you of its status. If you subscribe to our newsletter, you agree to receive occasional emails from JARL to inform you of its news (new products / good deals).

We undertake to never sell or resell the personal information of our customers to other third parties (Companies / Associations / Others).