F.A.Q

If you haven't found answers to your questions on our help page, you may find them here. Otherwise you can contact us.

JARL

Where do you stand?

JARL is a French brand and company, our offices and stocks are located in Seine et Marne. For more information about us: about us

Knives

Are these real knives, can we use them?

Although we have designed them for collection, all our knives are real steel knives (different according to the models), and can therefore be used in real conditions for survival or other activities.

They are sharpened for more realism and authenticity.

Orders

What are the payment methods?

We use Paypal to guarantee 100% secure payments. If you do not have a Paypal account you can use your credit card without registering on Paypal.

How do I track my order?

You can track your order directly on our site: Order status

How do I change or cancel my order?

If your order has not yet been sent you can cancel it by contacting us: Contact

How long does it take to receive my order?

Orders are shipped within 48 hours maximum. Our shipping days are Monday / Wednesday / Friday. For more information on deliveries (duration / rates): Delivery

What country do you deliver to?

We deliver worldwide! For more information: Delivery

What are the delivery costs?

All our delivery costs can be consulted on our page : Delivery

Can I return my order to you?

You have 30 days to return your order without any explanation! For more information on returns and to make a request, please click here : Returns

Legal

Is it legal to buy a knife?

Yes, as long as you are of the age of majority in your country. You confirm this by accepting our general terms and conditions when you place your order.

What do you do with my personal data?

The data provided when you place your order is used solely to process your order and to inform you of its status. If you subscribe to our newsletter, you agree to receive occasional emails from JARL to inform you of its news (new products / good deals).

We undertake never to transfer or resell our customers' personal information to other third parties (Companies / Associations / Others).