What is JARL's return policy?

We design our products to bring you the best collectibles from your worlds. But we are aware that sometimes you may not be satisfied with a purchase. When you order on jarl.fr, you have 30 days after receipt of your order to return it without any explanation (some exceptions apply). The only condition is to return the complete items in their original condition and packaging. Pass this deadline, the returns of orders will be made on a case-by-case basis.

For orders in France, we offer the return shipping costs.

For more information, you can consult our general terms and conditions of sale - Article 9.

Don't hesitate, shop with confidence and enjoy a 30-day risk-free trial period.

How can I return my order?

To return your order simply follow our instructions: 

  1. Fill in the return form with your email, order number, reason (optional), and if you want an exchange or refund.

  2. Replace the items and invoice in the shipping packaging.

  3. Attach the return label that we will have sent you by email if we take care of your return costs. In case the return details are not on the label you will have to add them yourself:

    35 rue du met
    77600 Bussy saint Martin

  4. Then drop off the package at the nearest post office.

  5. After receipt and processing of your package, we will refund you the order through the initial payment method, or proceed to a new shipment as part of an exchange.

Return Form