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What is JARL's return policy?

We design our products to bring you the best collectibles from your worlds. But we understand that sometimes you can be unhappy with a purchase. When you order on jarl.fr, you have 30 days after receipt of your order to return it without any explanation (certain exceptions apply). The only condition is to return complete items in their original condition and packaging. Pass this period, orders will be returned on a case-by-case basis.

For orders in France, we offer return costs.

For more information, you can consult our terms and conditions - Article 9.

Don't hesitate any longer, shop with confidence and take advantage of a 30-day risk-free trial period.

How can I return my order?

To return your order simply follow our instructions: 

  1. Fill out the return form with your email, order number, reason (optional), and if you want an exchange or a refund.

  2. Return the items and invoice to the shipping package.

  3. Affix the return label that we will send you by email if we cover your return costs. In the event that the return coordinates are not on the label, you will have to add them yourself:

    JARL
    35 rue du met
    77600 Bussy saint Martin
    FRANCE

  4. Then drop off the package at the nearest post office.

  5. After receiving and processing your package, we will refund the order to you using the original payment method, or resend as part of an exchange.

Return form